Orders and order confirmation
Once we have received your order we will email an order confirmation to your e-mail address. The order confirmation contains details of the products, prices, payment methods and delivery address. Please check that your order confirmation is correct. If something regarding your order is incorrect, please contact our customer care immediately. If an item is out of stock we will let you know via e-mail at the earliest possible opportunity. If you are under18 you must have parental permission to place an order with us.
When you order from a country outside the EU – please note that the prices are excluding VAT and that shipping costs do NOT include any customs duties or other taxes or import fees that may be levied in the country of destination.
Extra charges, such as customs duties, taxes (e.g. VAT) and other import fees for countries outside the EU will be paid by you, the customer, on delivery by UPS. Please contact your local customs office for further information on local tariffs.
For our US customers: your shipment is free of duties and taxes if the order value is below $800.
For our Canadian customers: your shipment is free of duties and taxes when buying products produced in countries within the European Union. (You find information about the manufacturing country under each product). Read more about the CETA trade agreement here.
If you for any reason want to return an item, Boob Design will NOT refund any customs duties or taxes that you paid on delivery.
Your parcel will be delivered via Postnord MyPack to Sweden, Denmark, Finland and Norway and by UPS to all other countries.
Orders received before 12.00 will usually be sent the same or following day. Normal delivery time is 2-4 working days for deliveries within the EU and 5-7 working days for deliveries outside the EU. Please note, however, that occasionally delivery may take longer and we reserve the right to take up to 10 days to complete a delivery. Orders recived after 12.00 CET (Central European Time) on Fridays will be sent the following Monday. We are not responsible for damage resulting from delivery times being exceeded, but you have the right nevertheless to cancel your purchase in the event of extended delivery time.
If the goods are lost or damaged during transport, Boob Design AB is liable for repayment. If you have received damaged or faulty goods you must report this within 14 days.
In respect of uncollected goods, we reserve the right to charge for shipping, return shipping, administration and invoicing.
If you discover that the consignment is damaged when you collect it from your service point or when UPS deliver it, you must report this immediately to the shipper concerned. If you subsequently discover that your order is damaged, please contact us at firstname.lastname@example.org. You, the customer, are responsible for ensuring that the consignment is not damaged or lost when returning it to us.
You have 30 days after you have received your goods to change your mind and cancel your purchase. The returned item(s) must be unused and undamaged, with all labels and original packaging remaining. For hygiene reasons, panties cannot be returned. You, as the customer, are responsible for ensuring that the consignment is not damaged or lost when returning it to us.
We guarantee that the goods you receive are flawless when shipped. Should you receive a faulty product, please contact us as soon as possible, but no later than 14 days after collection of the consignment, and provide a detailed description of the fault. The faulty item must be in unused condition. Return the item together with a completed return form, stating clearly that it is a warranty claim. When we have received the item and approved the claim we will send you a replacement, if in stock, and refund your shipping costs. If the item is not in stock we will return any payment for the item and refund your shipping costs.
Which laws apply?
The Consumer Sales Act applies when you shop with us. For further information visit www.konsumenteuropa.se. In case of disputes we always follow the recommendations from the National Board for Consumer Disputes.
We disclaim any liability for printing errors on our website. We strive to ensure that the presentation of our products is as close to real life as possible when it comes to shape and colours, but we cannot guarantee that all images exactly reproduce a product's true appearance.
We reserve the right for the possibility that an item may be out of stock before we have had time to update our webshop. If one or more of the items in your order are out of stock we will inform you by email, adjust your order and payment and send you the remaining products to you.
We reserve the right to adjust prices, and any incorrect prices, before or after handling an order.
In the case of force majeure BoobDesign AB's obligations are suspended. If the period of force majeure exceeds two months both the customer and BoobDesign AB have the right to revoke this agreement without any liability to pay damages. Force majeure refers among other things to industrial disputes, illness among personnel, transport disruptions, import/export prohibitions, natural disasters, abnormal market decline, major accidents and blockades etc., regardless of whether they have occurred at BoobDesign AB or one of its suppliers.
Handling personal data
Boob Design AB
113 26 Stockholm